How to Log in to Your Account
1. Visit the Alarm.com Login Page:
2. Enter Your Credentials:
- Enter your username and password in the appropriate fields. Click "Login."
Forgot Your Password or Locked Out?
If you forgot your password or are locked out of your account, follow these steps to regain access:
Resetting Your Password
1. Go to Login Help:
- Navigate to the Login Help page.
2. Request a Password Reset:
- Enter your username in the “Forgot your password?” section.
- Click "Submit."
A password reset link will be sent to your primary email address.
3. Verify Your Identity:
- Follow the link in the email. Verify your security question.
- Reset your password.
Note: The password reset link expires after 24 hours. If the link doesn’t work on a mobile device, try using a computer.
Forgot Your Username?
1. Go to Login Help:
- Navigate to the Login Help page.
2. Request a Username Reminder:
- Enter your email address in the “Forgot your username?” section.
- Click "Submit." You will receive an email with your username.
If you still don’t receive the reset email or username reminder, ensure the login name or email is correct. For further assistance, contact your service provider.
Locked Out of Your Account?
If your account is locked, follow the steps in the Login Help section to reset your password or contact your service provider for assistance.
Creating Multiple Logins
You can create separate logins for multiple users, ensuring everyone has individual access to the Alarm.com app. Here’s how:
1. Log in to Your Account:
2. Navigate to Users:
- Click "Users" in the left menu.
3. Manage Logins:
- Click "Manage Logins" at the top of the Users page.
- Click "Add a login."
4. Enter User Information:
- Enter the email address and desired login name for the new user.
- Click "Save."
5. Set Permissions:
- Select the appropriate permission level for the new user.
- Indicate which devices they can control.
- Click "Save" to finalize.
I Find Information on How to Set Up and Use My System?
Alarm.com provides a comprehensive knowledge base for current subscribers. Here’s how to access it:
- Access Help Documentation:
- Select the “?” icon in the upper right corner.
- Click on "Help Documentation."
This section contains detailed instructions and troubleshooting tips to help you set up and manage your system.
How Do I Set the Right Amount of Notifications for Me?
Managing notifications is crucial to staying informed without feeling overwhelmed. Here's how you can create and edit your Alarm.com notifications using both the website and the mobile app.
Using the Customer Website
2. Navigate to Notifications:
- Click “Notifications” in the menu.
3. Create or Edit Notifications:
- To edit an existing notification, click the pencil icon next to it.
- To create a new notification, click “+ New Notification” and select the type of notification you want to add.
4. Configure the Notification:
- Enter a name for the notification.
- Set up the notification preferences.
5. Manage Recipients:
- Click “+ Add Recipient” to choose who receives the notification.
- Select contacts from your address book or add new contacts.
6. Save and Verify:
- Ensure all settings are correct.
- Click “Save.”
Using the Customer App
1. Log In: Open the Alarm.com app and log in.
2. Navigate to Notifications:
- Tap the three bars icon to open the menu.
- Tap “Notifications.”
3. Create or Edit Notifications:
- To edit, select an existing notification.
- To create a new notification, tap “+” and choose the notification type.
4. Configure the Notification:
- Enter a name and set your preferences.
- For some notifications, you can use notification filtering for more specific alerts.
5. Manage Recipients:
- Tap “+ Add Recipient” to select contacts from your address book or add new ones.
6. Save and Verify:
- Ensure all settings are correct.
- Tap “Save.”
Additional Tips
- Deleting Notifications: You can delete notifications by clicking the trash can icon next to them. Note that default notifications cannot be deleted, but you can disable them using the toggle switch.
- Notification Filtering: This feature allows you to refine your notifications for more precise alerts. Check the help documentation for more details.
By following these steps, you can customize your Alarm.com notifications to suit your needs, ensuring you receive timely and relevant updates without unnecessary interruptions.
For more detailed guides and tips, always refer to the Alarm.com knowledge base or the tech corner. If you still need help please call the office 605-339-0575 or email service@fosssecurity.com.
