Having trouble with your Alarm.com system? We're here to help! Below are some common issues and solutions. If you need further assistance, contact FOSS Security at 605-339-0575 or email us at service@fosssecurity.com.
Who do I contact to have my system serviced?
For service, reach out to FOSS Security at 605-339-0575 or email service@fosssecurity.com.
Part of my Alarm.com system is not working; how do I get this fixed?
Report the issue to FOSS Security’s service department. You can also find help on our Tech Corner webpage.
How do I change the batteries in my sensor when I get a low battery warning?
We've compiled videos and instructions on changing sensor batteries on our Tech Corner page. If you need additional help, please call our office.
Why is my phone showing a malfunction message?
This message indicates that Alarm.com’s servers have not received a location report from the Geo-Device (usually a smartphone) for a 24-hour period. Another common cause is that the Geo-Device may have been deleted but not completely removed from the account. To resolve this, remove the device from the account before reattaching it.
How do I delete a smartphone used as a Geo-Device that now shows a malfunction?
- Log in to the customer website.
- Click “Settings.”
- Click “Geo-Services.”
- The device showing a malfunction status will be listed in Geo-Devices:
Click to select the desired device.
Click “Delete” to remove the Geo-Device from the account.
Click “Ok.”
If your Alarm.com system status doesn't match the app or website, try refreshing your system’s status.
App:
- Press on your smartphone’s screen and drag it down while on the home screen to refresh.
- Alternatively, log out of the app and log back in.
Website:
- Click the circular arrow button in the upper right corner to request an updated status for your system. Note that the refresh button in your browser’s navigation bar will not request an update.
If refreshing your app or website resolves status differences, your security system may need service to improve communication. Contact FOSS Security to further investigate and resolve any communication issues. Once resolved, your system's statuses should update quickly and accurately.
For more troubleshooting tips and guides, visit our Tech Corner.